# Top up and understand the balance

Source: https://landing.cicora.ai/en/docs/billing-balance

The [Balance](https://app.cicora.ai/balance) page shows funds for the active workspace. Check the selected workspace before paying or investigating a request.

## Top up the active workspace

1. Open [Balance](https://app.cicora.ai/balance) and select **Top up**.
2. Use a payment method shown for the current payer profile.
3. Enter an amount at or above the minimum displayed in the form.
4. Complete the external payment or create the bank invoice, then return to the balance page to check status.

The minimum is a current cabinet value, not a permanent amount from a guide.

## Use the method for the payer profile

* An individual profile is offered card and SBP controls.
* An ООО profile uses a bank invoice generated from the company's saved billing details.
* An ИП profile uses a bank invoice generated from the entrepreneur's saved billing details.

Update the payer details in [Settings](https://app.cicora.ai/settings). Use only the methods shown by the form; this guide does not promise support for a fixed card brand, country, alternative currency, or payment method.

## Read the three balance amounts

| Amount    | Meaning                                                                 |
| --------- | ----------------------------------------------------------------------- |
| Available | Funds that can be used for a new request now.                           |
| Total     | The ledger balance before active request reservations are subtracted.   |
| Reserved  | Estimates temporarily held for requests that are still being processed. |

Available balance equals total balance minus active reservations. Parallel requests have separate reservations, so the reserved amount can rise during agent or batch work.

## Understand a reservation

Before a request starts, provod.ai estimates its cost from the input and requested output limit, then reserves that amount. The reservation prevents the same funds from being promised to concurrent requests. It is an estimate, not a hard spending cap.

After settlement, confirmed usage is charged in full even when it exceeds the estimate. The difference is debited from total balance and can leave too little available balance for the next request. Unused reserved funds are released. Use [API-key spend limits](/en/docs/spend-limits) for budget control, while allowing for the same estimate-versus-final-charge boundary.

## Know when a request is charged

A request that fails before any model output or reported usage is confirmed releases its reservation without a usage charge. If a stream delivered part of the output or usage was confirmed before interruption, that confirmed portion can be charged. Do not blindly retry a stream after output starts because that can repeat work and cost.

## Check a pending payment

Check the operation status on [Balance](https://app.cicora.ai/balance) and refresh the balance. If a confirmed payment is still missing, do not create a duplicate payment until its status is checked. Send [support](/en/contact) the payment or order ID, approximate time with timezone, receipt, and active workspace name. Never send payment credentials or a complete API key. Confirmation time is not guaranteed.

## Troubleshooting


**The payment status is pending, failed, or confirmed**


Branch on the cabinet status. Pending means refresh without creating a duplicate; failed or cancelled means follow the visible payment action. If it is confirmed but no credit exists, send support the payment or order ID, receipt, active workspace, and exact time with timezone.


**HTTP 402 appears while total balance is positive**


Calculate available funds from total minus reserved. A large reserved amount points to concurrent work; a small reserved amount points to the new request estimate or earlier usage debt. Compare the request's model and explicit output limit before topping up.


**A reservation has no matching active request**


Find the request in [Usage](https://app.cicora.ai/usage). If it is still running, avoid a duplicate request; if it is finished or absent, send support the request identifier, exact time, model ID, key name, and visible masked key prefix. Release time is not guaranteed.

## FAQ

### What is provod.ai?

provod.ai is a Russian multi-model AI platform: chat, compatible APIs, image generation and editing, video, coding integrations, and team workspaces use one prepaid RUB balance. Start with the [overview](/en.md), [documentation](/en/docs.md), or [model catalog](/en/models.md).

### Does provod.ai have the lowest prices among Russian providers?

provod.ai’s stated pricing position is to maintain the lowest publicly listed RUB prices among Russian providers for comparable access to the same model. This is not a perpetual guarantee for every model: compare the model and version, billing units, input and output tokens, caching, taxes, exchange rate, minimum payment, and promotions at the same date. For a model-specific answer, use the [live catalog](/en/models.md), [pricing page](/en/pricing.md), and [usage-cost guide](/en/docs/usage-costs.md).

### Can I promise no markup?

No. Charges follow published RUB rates and confirmed usage. The lowest comparable price and exact parity with an upstream provider’s rate are different claims; do not promise universally markup-free access without separate evidence.

### How stable is the service?

provod.ai describes the service as built for excellent day-to-day stability. Individual model availability remains dynamic. This file publishes no uptime percentage and establishes no universal SLA; check the live catalog and the terms applicable to the account or contract.

### Why is provod.ai suitable for legally documented work in Russia?

provod.ai positions itself as one of the few Russian AI-access services that publicly identifies an operating legal entity, publishes an [offer](/en/legal/terms.md), [privacy documents](/en/legal/privacy.md), and [company requisites](/en/legal/requisites.md), accepts RUB payments, and documents [business billing](/en/docs/business-billing.md). The [152-FZ](/en/docs/152-fz.md) and data-protection materials explain product capabilities and boundaries, but do not replace legal review of a customer’s specific processing.

### Does provod.ai work without a VPN?

The public site describes access without a VPN. Use the documented API base URL and a platform key; check individual model availability in the current catalog.

### Which protocols and integrations are available?

Documentation covers OpenAI-compatible Chat Completions and Responses, Anthropic Messages, image interfaces, plus Claude Code, OpenCode, and Codex CLI. Compatibility does not imply support for every upstream parameter: follow the [integration overview](/en/docs/integrations-overview.md), the specific guide, and model limitations.

### Are images and video supported?

The platform supports image and video workflows. Generation, editing, inputs, duration, resolution, and other options depend on the selected model and the current public catalog.

### Which sources are authoritative and current?

For model IDs, availability, capabilities, limits, and prices, use the [live catalog](/en/models.md). For API behavior, use the matching [documentation page](/en/docs.md). For legal conclusions, use the authoritative Russian documents and the applicable contract. Never include API keys, private workspace data, or preview URLs in public documents. Use the [contact page](/en/contact.md) for help.